Quality & Information Security Policy
Purpose
Location Porto : R. de Azevedo Coutinho 39, 4100-100 Porto
This Policy must be is communicated and understood within the organization. It is reviewed for continuing suitability and effectiveness during the Management Review Meetings and is available to relevant interested parties, upon request.
- Leadership: commits itself to the guidelines of this document in order to reflect the context and objectives, promoting an adequate environment and providing the necessary resources for the development of work in an appropriate and safe manner, in addition to the conditions for those involved to have knowledge and are committed to achieving quality in services;
- Employees: must know, comply with, disseminate and proactively contribute to the continuous improvement of QISMS processes, making information accountable and protected;
- Partners and other interested parties: must know and comply with the guidelines, when applicable, acting in order to guarantee the Quality and Information Security in Biometrid’s processes and services.
Scope
Providing services of information security for development, integration, implementation and technical support of digital identity management solutions, namely using multimodal biometric technologies.
This policy applies to the entire organization within the scope of activities related to all the processes described in the Management Systems Overview.
Vision
We seek to be the 1# Digital Identity company in Portugal and Africa and reference in our area of operation and return value to our customers. In this sense, we invest in the implementation of regular practices, where information, associated with an appropriate and safe use, is considered an essential component for the quality and success of our work.
With this purpose and goal in mind, Biometrid has developed guidelines and action strategies to guide and strengthen the organization’s processes and align its stakeholders with the implementation of the QISMS requirements and thus, ensuring that the business operates in an ethical and safe manner over time.
Mission
Biometrid, SA is a Portuguese technology company specialized in the development of multimodal biometric solutions for the internet and mobile phones. We also develop different communication solutions, all with the same purpose of meeting the needs of our customers and easily integrating our biometric technologies in an innovative and disruptive way.
Our Commitments
Customer Focus: We strive to exceed customer expectations by understanding their needs and delivering solutions that meet those needs.
Quality Services: We are committed to providing reliable and accurate biometric identification services.
Communicate, train and raise awareness among people in the organization, providing them with favorable conditions for professional growth and the work environment
Employee Engagement: We believe in empowering our employees, providing them with the necessary training, and encouraging their involvement in quality improvement initiatives.
Ensure all service levels (SLA) assumed with our stakeholders;
Comply with legal requirements, as well as with applicable standards, observing the adoption of national and international best practices.
Preserve the confidentiality, integrity and availability of the information that supports the business and company processes;
Implement security control measures to protect information from illegal access and incorrect or unwanted treatments, mitigating and monitoring the vulnerabilities of assets through proper management of risks and potential impacts;
Predict for the ability to respond to security incidents and ensure business continuity
Respond ethically and responsibly to partners, suppliers, shareholders, government and other interested parties.
Continuous Improvement: We are dedicated to the continuous improvement of our quality management system, processes, and services
Our Goals
This Policy is communicated and understood within the organization. It is reviewed for continuing suitability and effectiveness during the Management Review Meetings and is available to relevant interested parties, upon request.
Become the Leader in User-Friendly Biometric Onboarding Solutions
Achieve Operational Excellence and Scalability
Foster a Culture of Innovation, Collaboration, and Transparency
Strengthen Security and Compliance
Optimize Sales, Client Lifecycle Management, and Internal Communication
Address Team and Culture Development